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We Respect Your Privacy

We're online shoppers ourselves and don't want websites collecting detailed information about us and/or sharing it with third parties without our knowledge.

This means we're committed to protecting and respecting your privacy. It's that simple.

We do not share customer information (including email addresses) with any other companies unless it is necessary to provide you with products or services available from us. We may also disclose information when you tell us to do so, to identify or contact you, to protect your rights or the rights of Fiddleheads or as required by law.

Want more detail? Here's the our full policy:

1. INFORMATION WE COLLECT

We collect personally identifiable information when you interact with us, as part of the normal shopping process and/or in order to provide you with outstanding service.

Some examples of interactions include:

  • registering for a shopping account, gift registry or Wish List account on our website
  • requesting that merchandise be sent to you or others,
  • placing an order with us or request an e-receipt
  • subscribing to our email newsletter
  • interacting with our  mobile website

We may also gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data

 

2. HOW WE USE YOUR INFORMATION

We use your personal information that we collect to conduct our business and to provide you with the best possible products, services and experience. We do not share your personally identifiable information with any third parties unless we have reason to believe that it is necessary to contact you, or bring legal action to protect your rights or the rights of Fiddleheads or others. We may also disclose your personally identifiable information when you ask us to do so or when we believe it is required by law.

We may also collect information about your computer and browsing patterns in aggregate in order help us:

  • estimate our audience size 
  • improve the usability of our site and satisfaction of your shopping experience
  • speed up your searches;
  • recognise you when you return to Our Site.

 

2. COOKIES

Our website uses the common "cookie" technology to distinguish you from other visitors, track your IP address and usage of our site, and to identify the name of the website from which you linked to gofiddleheads.com. A cookie (not the chocolate chip kind) is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available.

When you visit our website, we may use both a session and a persistent cookie. This Fiddleheads-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your e-mail address. Your e-mail address is only saved in this Fiddleheads-placed cookie if you register with us. If you register with us, this Fiddleheads-placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. Because really, no one wants to have to login every single time they visit a site.

If you save your information with and/or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you.

Sound creepy? This information is actually just used to help us serve you better by improving our website design, as well as our products, services, and promotions. This is a common practice for websites; the important part is that we do not share the information we do collect with anyone else or track any information about your use of other websites. Because that does seem a little bit evil.

Not cool with it? You can disable cookies at any time by using your browser options. Here are instructions based on what kind of Internet browser you use: Internet ExplorerGoogle Chrome, Mozilla Firefox. Heads-up though that if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.

 

3. SAFE & SECURE ONLINE SHOPPING

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to us using this website. To guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Fiddleheads is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.

To be sure your connection is secure on any website, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser) the SSL is active and your information is secure. Most browsers offer additional security alerts as well. If you have chosen a password that enables you to login to your gofiddleheads.com Account, you are responsible for keeping this password confidential and we recommend your protect that information.

 

4. USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • To ensure that content from Our Site is presented in the most effective manner for you and for your computer;
  • To provide you with information, products or services that you request from us or which we feel may interest you;
  • To carry out our obligations arising from any contracts entered into between you and us;
  • To notify you about changes to our service.

If you do not want us to use your data in this way, please e-mail at customerservice@jenierteas.com.

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We do not store any customer credit card details. This includes all information that may be collected from custoimers by phone. All financial transactions are managed by PayPal

 

5. YOUR INFORMATION, YOUR CHOICE

You have the right to access information held about you. To request a copy of your information or update us with your information-sharing preferences, just Contact Us.

 

6. POLICY CHANGES 

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.

 

7. CONTACT

If you're not comfortable shopping online (and would prefer to make your purchase via telephone), just give us a call (our toll-free number is 1.855.405.8803). Our Customer Service Representatives will be happy to assist you. For your convenience, gofiddleheads.com may link to unaffiliated third party websites. This Privacy Policy does not apply to unaffiliated third party websites.


If you have questions regarding our Privacy Policy please contact us at:

Fiddleheads Kids Shop
300 Prince Albert Rd
Dartmouth, NS
B2Y 4J2